Frequently Asked Questions
Everything you need to know about your Happythreads order.
How long does shipping take within the UK?
Standard delivery typically takes 2-4 working days. We also offer an express shipping option at checkout for guaranteed next-day delivery on orders placed before 1pm.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that personalized or embroidered items cannot be returned unless faulty.
Do you offer bulk discounts for medical practices or clinics?
Yes, we offer tiered pricing for large group orders. Please contact our customer service team with your requirements to receive a custom quote.
How do I know which size to order?
Each product page includes a detailed size guide. As many of our brands follow US sizing, we recommend checking your measurements against our charts to ensure the perfect fit.
Can I add custom embroidery to my scrubs?
Absolutely! We provide high-quality in-house embroidery services for names, job titles, and clinic logos. Simply select the embroidery option on the product page before adding items to your cart.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.